Privacy Policy | RAS Flight Support

Privacy and Legal

RAS Flight Support Services LLC

Table of Contents

Introduction
Your Information We Collect
How We Collect Your Information
How We Use Your Information
With Whom We Disclose Your Information
How We Protect Your Information
Data Retention
Children
Links
Changes to This Notice
How to Contact Us
Other Choices
Additional Information for Residents of California

Introduction

Your privacy is important to RAS Flight Support Services, Inc. (“RAS Flight Support,” “our,” “us,” or “we”).

This Privacy Notice (the “Notice”) explains:
(a) the types of information we may collect from you or that you may provide when you:

visit or use our online services, including our website, mobile applications, or owner portal (collectively, the “Services”), or
otherwise communicate with us;

and

(b) our practices for collecting, using, maintaining, protecting, and disclosing that information.

This Notice does not apply to:

information collected through third-party websites or services, or
third-party products, services, applications, or content linked to or from our Services.

Such third parties operate under their own privacy policies.

Additional privacy notices apply to:

owners and passengers
job applicants
employees

If there is a conflict between another policy and this Notice, this Notice controls as to California Consumers.

Please read this Notice carefully. If any term is unacceptable, do not use our Services or provide personal information. By using our Services, you consent to the practices described in this Notice and accept our Terms of Use.

For purposes of this Notice, “Personal Information” means information that identifies or relates to an identifiable individual, as defined under applicable law.

Your Information We Collect

Depending on your relationship with us, we may collect the following categories of Personal Information:

Identifiers: Including name, alias, postal address, IP address, email, phone number, company name, job title, and similar identifiers.

Internet or Network Activity: Browsing history, search history, and interactions with our Services.

Views and Opinions: Feedback, survey responses, and other communications.

Personal Records (Cal. Civ. Code § 1798.80(e)): Physical characteristics, education, employment history.

Personal Characteristics: Date of birth, citizenship, residency, marital status, religion, gender identity, national origin, and similar attributes.

Customer Account / Commercial Information: Account credentials, purchase history, preferences (including travel, dietary, hotel, and flight preferences), and estimated financial indicators.

Geolocation Data: Physical location, travel patterns, and movement data.

Communications: Emails, calls, messages, and other communications with us.

How We Collect Your Information

Information You Provide Directly

We collect information when you:

use our Services
create accounts
submit inquiries
communicate with us

Information Collected Automatically

We use automated technologies to collect:

device and browser information
IP address and operating system
usage patterns and activity logs
location data

Tracking Technologies

We use:

Cookies – small files stored on your device
Web Beacons / Pixels – track engagement and usage
Embedded Scripts – collect interaction data
Device Monitoring Tools – analyze system and usage data
Third-Party Analytics – including Google Analytics and Adobe Analytics

You may control cookies through your browser or our website preference center.

Information from Other Sources

We may collect data from:

service providers and analytics partners
affiliates and business partners
publicly available sources and databases

How We Use Your Information

We may use your Personal Information to:

Provide and improve our Services
Fulfill requests and contractual obligations
Communicate with you, including marketing and promotional content
Send transactional and administrative messages
Perform analytics and trend analysis
Maintain security and prevent fraud
Manage and operate our business
Comply with legal obligations
Disclose to service providers supporting our operations
Carry out any purpose disclosed at the time of collection

We do not use Personal Information to train large language models.

With Whom We Disclose Your Information

We may disclose your information to:

Affiliates: Parent companies, subsidiaries, and related entities.

Service Providers: Including hosting, analytics, marketing, communications, and operational support providers.

Professional Advisors: Accountants, auditors, and legal advisors.

Legal Authorities: When required by law or to protect rights and safety.

Corporate Transactions: In connection with mergers, acquisitions, or similar events.

With Consent: When you direct or authorize disclosure.

Deidentified or Aggregated Data: Data that cannot reasonably identify you.

We may also participate in targeted advertising, which may be considered “sales” or “sharing” under certain laws.

How We Protect Your Information

We implement reasonable safeguards to protect your Personal Information. However, no system is completely secure, and we cannot guarantee the security of information transmitted over the internet.

If you suspect unauthorized activity, contact us immediately.

Data Retention

We retain Personal Information only as long as necessary for business, legal, and operational purposes, based on:

the services provided
the duration of the relationship
legal requirements
system functionality needs

Children

We do not knowingly collect Personal Information directly from children under 16, except where required for legal, safety, or aviation-related purposes.

If you believe a child has provided Personal Information, contact us so we can remove it.

Links

Our Services may contain links to third-party websites. We are not responsible for their content or privacy practices.

Changes to This Notice

This Notice is effective as of the date posted. We may update it periodically. Continued use of our Services constitutes acceptance of the updated Notice.

How to Contact Us

If you have questions or concerns, you may contact us:

By completing the data privacy form
By email: Dataprivacy@RAS Flight Support.com
By phone: 1-862-425-7008
By mail:
RAS Flight Support
4134C Aviator Road
Lexington, KY 40510

Personal Information Uses, Sale, and Sharing

RAS Flight Support collects personal information from time to time. This information is used to provide personalized advertising and content and may be shared with advertisers and advertising networks for that purpose. We do not knowingly collect, sell, or share the Personal Information of consumers under 16 years of age.

California Privacy Rights

California law provides consumers with specific rights regarding their Personal Information. The following section describes those rights and explains how to exercise them.

Your Rights Under California Law

Right to Know or Access
You have the right to request disclosure of the Personal Information we have collected about you. This includes:
- Categories of Personal Information collected
- Categories of sources
- Categories of Personal Information sold, shared, or disclosed
- Categories of third parties receiving the information
- Business or commercial purposes for collecting or sharing
- Specific pieces of Personal Information collected
Right to Delete
You may request deletion of your Personal Information, subject to certain exceptions. Once we receive and verify your request, we will delete your information unless an exception applies. Exceptions include completing transactions, maintaining security, complying with legal obligations, and supporting internal business operations.
Right to Correct Inaccurate Personal Information
You may request correction of inaccurate Personal Information we maintain about you.
Right to Opt Out of Sales or Sharing
We may engage in activities considered “sales” or “sharing” under California law. See Section 11 “Other Choices” for additional details.
Right to Limit Use and Disclosure of Sensitive Personal Information
You may request limits on how your Sensitive Personal Information is used or disclosed by using the “Limit the Use and Disclosure of My Sensitive Personal Information” link on our homepage.
If such information is required for a transaction, we will notify you and provide instructions for reauthorization.
Right to Non-Discrimination
We will not discriminate against you for exercising your rights. However, certain features of our Services may be unavailable if you exercise specific rights.

Exercising Your Rights

To exercise your privacy rights, please:

Complete our data privacy form
Call us at 1-862-425-7008
Email us at Dataprivacy@RAS Flight Support.com.

If submitting a request by phone, please provide:

Your first and last name (and, if applicable, the individual you represent and your relationship)
Contact information (phone or email)
Your connection to RAS Flight Support
Your residential address
A description of your request

To revoke consent for the collection or processing of your Personal Information, contact us using the same methods above.

Identity Verification

We may require you to verify your identity before processing certain requests. This may include providing your name, phone number, email address, or the date of your last interaction with us. We may also request a signed declaration.

Only you, your parent or guardian (if under 13), conservator, authorized agent, or someone with power of attorney may submit a request. You may also submit a request on behalf of your minor child.

Requests must include sufficient information to verify identity or authority. We cannot process unverifiable requests. Requests to know or access may be submitted up to twice within a 12-month period.

Data Retention

We retain Personal Information only as long as necessary for the purposes for which it was collected or as required by law. Retention decisions are based on factors such as:

Services requested or provided
Length of the relationship
Use of our Services
Impact of deletion on functionality

Your Rights Under “Shine the Light”

Under California Civil Code Section 1798.83, California residents may request information regarding disclosures of Personal Information to third parties for direct marketing purposes.

We do not share Personal Information, as defined by this law, with third parties for their direct marketing purposes.

Additional Information for Residents of Nevada

RAS Flight Support does not sell “covered information” of Nevada consumers as defined under Chapter 603A of the Nevada Revised Statutes.

However, you may contact us at Dataprivacy@RAS Flight Support.com to register your email address to receive notice if this practice changes in the future.

You will then have the opportunity to exercise your opt-out rights.

You may also use this contact method to update your email address. Updates made elsewhere will not apply to Nevada notices. You are responsible for keeping your information current.

Additional Information for Residents of Other States

Residents of states with comprehensive privacy laws (including Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia) may have additional rights.

Your Rights May Include:

Right to Know/Access
Confirm whether we process your Personal Information and access it. You may also request a portable copy. Some states allow requests for lists of third parties.
Right to Delete
Request deletion of Personal Information.
Right to Correct
Request correction of inaccurate Personal Information.
Right to Opt Out
Opt out of:
- Targeted advertising
- Sale of Personal Information
- Certain profiling activities

Note: We do not engage in profiling as defined by applicable law. However, we may use Personal Information for targeted advertising. Opt-out preference signals will be honored, though we may request confirmation if prior consent was given.

NOTICE TO TEXAS CONSUMERS: We may sell your sensitive personal data.

Right to Appeal
You may appeal decisions related to your privacy requests.

To exercise these rights:

Complete our data privacy request form
Call us at 1-862-425-7008
Email us at Dataprivacy@RAS Flight Support.com.

You do not need to create an account to submit a request.

To withdraw consent, use the same contact methods.

International Access and Transfer

RAS Flight Support operates globally. Personal Information may be transferred to countries outside of where it was originally collected, including the United States.

We use appropriate safeguards to ensure compliance with applicable data protection laws.

If you are accessing our Services from the European Union, please refer to the EU-specific policy as these are governed by separate privacy notices and Terms of Use.

Information collected through the U.S. version of our Services may be transferred to, processed, stored, and used in the United States. By using our Services, you consent to this transfer and processing. For additional information, please contact us at 1-862-425-7008 or email us at Dataprivacy@RAS Flight Support.com.